Lower Keys Medical Center Welcomes Patient Navigator

12/19/2025

Lower Keys Medical Center welcomes Lorna Klein, R.N., patient navigator in quality/education. Patient navigators are healthcare guides who help patients with chronic and complex diagnoses move through treatment and recovery, from diagnostic testing to follow up appointments and procedures. In additional to hospital case managers who coordinate resources for patients, the patient navigator personally follows patients with complicated and ongoing treatments, removing barriers, scheduling appointments and serving as a liaison between the patient and providers locally and in tertiary care facilities in the event of transfer for higher level of care.

Lorna is a graduate of Oakland Community College in Auburn Hills, MI, with over 16 years of experience in nursing, including emergency medicine, case management, and IV therapy and wellness.

Rosanna Mullen, chief quality officer at Lower Keys Medical Center said, “Lorna is known for her attention to detail and strong communication skills. As a patient navigator, she will help ensure that patients have the information and resources they need to achieve successful outcomes during and after their hospital experience.”

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